Client: U.S. Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS)
- Assisted in designing and refining the web-based survey instrument for Medicare beneficiaries who filed complaints.
- Conducted weekly data quality checks to ensure accuracy and completeness of survey responses.
- Provided data analysis and interpretation to assess trends in complaint resolution efficiency.
- Attended weekly project meetings with the prime contractor team and CMS representatives.
- Generated progress reports and statistical summaries for internal review and federal reporting.